Roles & permissions

Hemsy organizations have members. Each member is assigned a role that controls what they can view and change. Roles can apply to all stores in the org or only selected stores.

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Roles

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Owner

Owners have full control over the organization, including billing and destructive actions.

• Manage billing, credits, and subscriptions
• Purchase credits
• Create, configure, and delete stores
• Invite and remove team members, including other owners
• Change member roles and store access scopes
• Full read/write access to every assigned store

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Admin

Admins can run day-to-day operations but cannot manage billing or delete the organization or its stores.

• View and edit store configuration, flows, integrations, and catalog settings
• Invite and remove team members (except owners)
• Cannot purchase credits or manage billing
• Cannot delete stores or the organization
• Cannot promote members to owner or demote owners

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Viewer

Viewers have read-only access to assigned stores.

• View dashboards, analytics, and store settings
• Cannot change configuration, invite users, or manage billing

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Permission matrix

Permissions apply within each member’s store access scope (see below). ¹ Admins can invite and remove non-owner members. Only owners can invite other owners or change owner roles.

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Store access scopes

When you invite a member or edit their access, choose how broadly their role applies:

• All stores — the role applies to every store in the organization.
• Selected stores — the role applies only to the stores you assign. The member cannot see or access other stores.

If a member has no access to a store, that store is hidden from their dashboard entirely.

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What happens when access is denied

Hemsy does not show disabled actions as grayed-out controls in every case. When a member lacks permission:

• No store access — the store does not appear in navigation. Direct links to that store return a 404 / page not found response.
• View-only user attempts a change — the action is blocked with: “You have view-only access…”
• Admin attempts billing or delete — the action is blocked with: “Only organization owners can…”

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Team management

Manage members from Organization settings in the Hemsy dashboard.

• Owners can invite members, assign roles, set store access scopes, and remove any member (as long as at least one owner remains).
• Admins can invite and remove admins and viewers on stores they can access. They cannot manage owners or billing.
• Viewers cannot invite or manage team members.

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FAQ